Benchmark Testing (Health Checks)
CX performance benchmarking for your contact center systems and networks
Automated CX assessments for operational peace of mind
Do you have a baseline snapshot of your CX performance to benchmark your contact center systems vs best practices? If not, matching or exceeding the performance of your competitors may be impossible because you have no way of confidently ascertaining the performance of your systems.
Health Checks provide actionable snapshots and insights into your system’s CX performance so you can benchmark against your competition.
Benchmark Testing identifies these intermittent issues:
- Lengthy delays
- Garbled audio
- Incorrect prompts
- Data dip troubles
- Busy signals
- Network issues
Convenient, Compatible, Extensible IVR, NLU, and UC Testing
TekVision's CX Health Checks use our cloud-based Lens platform to place calls directly into your contact center environment. Lens is capable of testing all contact center systems including Genesys, NICE, Avaya, Amazon, 5Nines, Cisco, and more.
Discover the advantage of these key Lens Health Checks solution features.
Quick Implementation
Our cloud-based Lens solutions enable speedy implementation while requiring minimal customer time and effort.
High Value
TekVision's Lens solutions offer high value at affordable, competitive prices.
Flexible Execution
Thorough end-to-end customer experience Health Checks on a schedule that best meets your requirements.
Technology Compatible
Tests any touch-tone or speech application, using DTMF signaling, speech recognition, and text-to-speech technology.
Benchmark Assessment
TekVision provides a detailed report and recommendations for every CX Health Checks to identify the types of issues encountered and how your CX performance compares to your competitors.
Healthy CX performance leads to positive customer experiences
The ability to provide valuable insights into the health and performance of your contact center systems can be a useful resource for improving your operations. Being able to benchmark your IVR, NLU, and UC system performance against your competitors can give you a significant boost to delivering a more positive experience to your valued customers.
- Identify and fix CX issues to achieve an improved NPS (Net Promoter Score)
- Boost self-serve while reducing both call-handling time and costs
- Identify and resolve Toll-Free network problems
Are you ready to bring your customer experience into focus?
Fill out the form and let’s connect!
Lens 5.0 CX Assurance Testing Solutions
Learn more about our suite of CX technology testing and monitoring services.
CX Monitoring
Quickly identify and resolve customer experience problems for production voice and digital systems.
Virtual Agent Desktop Testing
Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.
Automated Web Chat Testing
Optimize your automated chat systems to support digital customer interactions without the need for a live agent.
Load Testing
Accurately assess performance of your contact center's infrastructure during peak load periods.
Functional Regression Testing
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Benchmark Testing
Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)