Exceed customer expectations with our automated chatbot assurance
Empower your customers to obtain accurate and timely responses to basic questions or product and service support.
Our automated testing identifies shortcomings in chatbot programming while delivering valuable insights that can be used to improve outcomes for both customers and your organization.
Bolster your omni-channel customer experience delivery by enabling flawless, 24/7 customer support through your automated website chatbot services.
Automated Web Chat Testing addresses customer experience issues like:
- Invalid Prompts
- Inaccurate data returns
- Poor intent prediction
- Incorrect agent routing
- Customer frustration
Effectively and economically remove the roadblocks that prevent your customers from obtaining immediate support from your organization.
Our Lens 5.0 Automated Web Chat Testing solution thoroughly checks every possible interaction and query by accurately emulating live customer interactions so that you can confidently gather key insights without the time and expense of manual testing and adjustments.
Whether you're launching a new chat or a pre-existing one, our testing solution can address all use cases under any traffic condition, at any time so that you can catch and rectify problems before they become issues for your customers.
Intuitive User Interface (UI)
Easily build test cases so that you can save time and reduce the guess work of manual testing methods.
Pinpoint Accuracy
Determine exactly where, when, and how issues present within the conversation flows of your NLU-based web chat systems.
Limitless Scalability
Leave no query undiscovered as Lens allows you to accurately test and verify every possible interaction scenario, no matter the size of your knowledgebase.
Actionable Insights
Capture exactly the right data and insights to correct issues or pivot training on the fly for continual CX improvement.
Better CX Outcomes for Your Customers, and Your Business
Identifying gaps and issues in your web chat deployments will help you correctly train your chat bots to accurately respond to user intents so they may quickly and efficiently obtain the information or action for prompt and uncomplicated resolutions.
This in turn reduces loads on your live agents by delivering automated service that provide your customers with more control, and ultimately gains more trust in your brand, while reducing testing and resource costs.
- Vastly reduced testing and resolution timelines
- Faster service for customers
- 24/7 access to services for customers
- Reduced live agent workloads and overheads
- Increased positive self-service outcomes
- Improved operating costs
Are you ready to bring your customer experience into focus?
Fill out the form and let’s connect!
Lens 5.0 CX Assurance Testing Solutions
Learn more about our suite of CX technology testing and monitoring services.
CX Monitoring
Quickly identify and resolve customer experience problems for production voice and digital systems.
Virtual Agent Desktop Testing
Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.
Automated Web Chat Testing
Optimize your automated chat systems to support digital customer interactions without the need for a live agent.
Load Testing
Accurately assess performance of your contact center's infrastructure during peak load periods.
Functional Regression Testing
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Benchmark Testing
Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)