Lens 5.0

Introducing Lens 5.0

Our Improved CX Assurance Platform

Enhance CX across your entire business lifecycle with our latest technology assurance testing platform to deliver world class experiences.

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New Features

What's new in Lens 5.0

The Latest Testing & Reporting Features

Improved Intuitive User Interface

Unified UI for Voice, Web & Chatbot

New Virtual Agent Testing

Extended IVR Language Support

Realtime Mean Opinion Scoring

Improved Scheduling & Alerts

Lens Benefits

Empower Outstanding CX

Capture the benefits of the new Lens 5.0

Boost Productivity & Efficiency While Lowering Costs

Flexible Resource Utilization

End-to-End Phone Channel Testing

Closely Emulate Language Accents

Accurate Voice Quality Assessments

Handles Complex Workforce Structures

Automated CX Assurance Testing that enables you to focus on what matters most—your customers.

Lens 5.0 is designed to deliver detailed, actionable insights into the health and performance of your contact center environment to quickly identify and resolve problem areas to achieve and maintain outstanding customer experience.

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Lens Platform - automated contact center technology testing solutions

Lens 5.0 CX Assurance Testing Solutions

Learn more about our suite of CX technology testing and monitoring services.

Lens Testing Suite Solutions
CX Monitoring for contact center technologies

CX Monitoring

Quickly identify and resolve customer experience problems for production voice and digital systems.

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CX Monitoring for contact center technologies

Virtual Agent Desktop Testing

Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.

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CX Monitoring for contact center technologies

Automated Web Chat Testing

Optimize your automated chat systems to support digital customer interactions without the need for a live agent.

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Load TestingLoad Testing assures performance at peak loads for your CX migration and upgrade success

Load Testing

Accurately assess performance of your contact center's infrastructure during peak load periods.

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Regression TestingRegression Testing reduces the time required for manual testing for CX software updates and infrastructure upgrades.

Functional Regression Testing

Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.

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Health Checks provide a baseline performance snapshot vs your competitors

Benchmark Testing

Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)

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Testimonials

Telecommunications Company

Telecommunications Company

Vice President, Service Assurance

TekVision’s CX Monitoring and Load Testing Solutions have enabled our organization to improve the customer experience, reliability and availability of our contact center system. Their expertise, responsiveness and flexibility allowed us to quickly identify and resolve problems during the implementation of major system changes on our IVR system and to meet our time-to-market and quality requirements.
Payment Services Company

Payment Services Company

Vice President, (Contact Centre Operations)

TekVision’s CX Monitoring Solution has enabled our company to improve the customer experience, reliability and availability of the contact center systems that support our clients in the Financial Services sector. TekVision’s proactive approach, proven expertise and flexibility were key factors in our decision to partner with them.
Financial Services Company

Financial Services Company

Director, (Customer Experience)

TekVision’s CX Monitoring Solution has identified a number of opportunities to improve the Customer Experience on our Integrated Voice Response systems. Lens provides us with peace of mind via 24×7 testing and real-time alerts to identify and resolve problems in a timely manner and minimize impacts to our customers.
Telecommunications Company

Telecommunications Company

Senior Manager, (Contact Centre Solutions)

TekVision’s Regression Testing Solution has reduced our IVR testing time by more than 80% and significantly improved the customer experience and quality of the solutions that we deliver to our enterprise customers. TekVision’s flexibility and ‘customer first’ approach were key factors in our decision to select them.

Features

Speed

Rapid implementation, testing, problem identification & resolution

Flexibility

Test any type of voice or chatbot system, any time, any location

Comprehensive

Thorough, consistent, proven, accurate testing

High Value

Affordable, competitively priced services

Operational Benefits

High quality CX supports more self-serve & reduced operational costs

Case Studies

See how Lens can improve your contact center's customer experience.

Transportation Case Study

Regression Testing substantially reduces testing time for transportation organization: Discover how Lens Regression Testing can help you target and rectify problems to improve your contact center technology migrations and upgrades.

Transportation

Insurance Case Study

Lens Load Testing ensures smooth cutover to hybrid cloud/premise environment for industry-leading insurance company: Discover how Lens Load Testing can help you proactively pinpoint and rectify performance problems to improve your contact center operations.

Insurance

Telecommunications Case Study

CX Monitoring Improves IVR Performance for Renowned Telecommunications Company: Discover how Lens CX Monitoring can help you target and rectify problems and improve your contact center operations.

Telecommunications