Assure your Digital CX journey with TekVision's Lens 5.0 Automated Assurance Testing Platform
Let's face it, competition is fierce in the digital age and all it takes is one poor experience to usher your customers over to the competition. That's why automated assurance testing is such a key component to your quality assurance (QA) program. Keeping your finger on the pulse of your CX systems enables you to identify threats and issues before they become customer-effecting problems.
If your IVR, NLU, UC and chat systems experience dropped calls/connections, data dip and authentication errors, poor routing, garbled audio or issues with language capture and understanding, TekVision's Lens 5.0 stands ready to assist you in delivering an outstanding experience to your customers.
Empower outstanding customer experiences with service- and performance-enhancing benefits
Boost Productivity & Efficiency While Lowering Costs
Flexible Resource Utilization
Improved End-to-End Voice Assurance
Better Language Accents Handling
Boost Productivity & Efficiency
Seamless Workforce Enablement
Discover the latest features and improvements in our Lens Suite of Automated Assurance Testing Solutions
Improved, Intuitive User Interface
Our automated assurance testing suite already saves hours over manual testing methods, and we're continually improving capabilities to ensure you can get to your valuable insights faster than ever. Our latest update delivers an enhanced workflow for faster, more efficient development and execution of test cases.
Unified UI for Voice, Web and Chatbot
We've prioritized convenience and consistency in our latest UI (user interface) improvements, and that means bidding a fond farewell to constantly jumping between multiple screens. Manage all your voice, web and chat system test procedures and results through a seamless UI.
New Virtual Agent Desktop Testing
We've seen a lot of change in the workplace environment in recent years with hybrid and remote agents becoming a reality for many customer service organizations. Find out how your on-prem and remote desktop agent stations measure up with our latest remote desktop assurance testing so you can raise the bar on CX.
Extended IVR Language Support
With increasing need for multi-language service from customer-oriented businesses like yours, it's important to know your multilingual systems are operating as expected. Many additional languages along with dozens of regional accents have been added to enhance your test capabilities by emulating your diverse customers' spoken words and speech patterns
Real-Time Mean Opinion Scoring
The quality of voice transmission in customer service interactions is incredibly important to the delivery of optimal experiences. We've added real-time MOS (Mean Opinion Score) so you don't have to wait for your next set of tests to know when customers experience poor voice quality. Now you can take steps to address issues proactively.
Improved Scheduling and Alerts
We're delivering an enhanced set of scheduling and alert features so you can not only determine exactly when and how your automated assurance testing is executed, but you can also rest assured that you won't miss a beat with the improved alert capabilities.
User-Guided Test Case Creation
With great power comes greater control over your testing capabilities. We've provided an even more user-friendly method for developing your own automated test cases in Lens 5.0 so you have full control to tailor call and message flows to suite your specific needs.
Enriched Reporting and Analytics
The perfect topping to our new Lens 5.0 Assurance Testing platform is its upgraded reporting and analytics capabilities. We've packed our Lens Action Center with even more actionable, comprehensive insights so no rock in your CX will be left unturned, facilitating your delivery operational excellence for your customers.
Are you ready to put Lens 5.0 to the test and perfect your customer experience?
Fill out the form and let’s connect!
Lens 5.0 CX Assurance Testing Solutions
Learn more about our suite of CX technology testing and monitoring services.
CX Monitoring
Quickly identify and resolve customer experience problems for production voice and digital systems.
Virtual Agent Desktop Testing
Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.
Automated Web Chat Testing
Optimize your automated chat systems to support digital customer interactions without the need for a live agent.
Load Testing
Accurately assess performance of your contact center's infrastructure during peak load periods.
Functional Regression Testing
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Benchmark Testing
Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)