Load Testing
High volume performance testing for your contact center systems.
Planned, proactive load testing for your operational peace of mind.
Are you planning significant upgrades to your cloud or premise-based systems? Is a high call volume business cycle just around the corner? Have your contact center systems and back-ends experienced major performance issues in the past?
If you answered "yes" to one or more of the above questions, our Lens Load Testing service can significantly reduce the risk and operational expense of costly CX performance issues by identifying critical issues and providing test results and data that enable your team to proactively resolve problems before they impact your customers.
Load Testing identifies issues like:
- Lengthy delays
- Voice quality issues
- Telco Issues
- Network problems
- Data dip troubles
Convenient, dependable contact center and back-end performance testing.
TekVision’s Lens Load Testing solution is a highly scalable, cloud-based testing platform that places 1000s of calls into your contact center environment. Lens is fully capable of testing all IVR, NLU voice systems including Genesys, NICE, Avaya, Amazon, 5Nines, Cisco and more.
Discover the advantage of these key Lens Load Testing solution features:
Quick Implementation
Our cloud-based Lens solutions enable speedy implementation while requiring minimal customer time and effort.
High Value
TekVision's Lens solutions offer high value at affordable, competitive prices.
Flexible Execution
Thorough high-volume load performance testing at a time that best meets your needs, including overnight and weekends.
Call Routing Flexibility
Extensible routing options for SIP-based (Session Initiation Protocol) calls.
Technology Compatible
Tests any cloud or premise-based contact center platform and back-end system.
Speedy Results
Rapid problem identification and detailed test results enable your team to fix problems proactively and quickly.
Load Testing significantly reduces the risk of CX issues during peak traffic hours.
Your clients expect a consistent, high quality customer experience when interacting with your contact center. The performance of your systems can be jeopardized and severely stressed during high call volume business cycles and major upgrades to your cloud or premise-based systems. Professionally designed Lens Load Testing solutions can significantly reduce the risk and impact of performance-related CX issues on your contact center operations and your customers.
- Identify critical contact center system and network bottlenecks
- Enable proactive problem resolution before cutovers and peak calling periods
- Significantly reduce time-to-resolve problems
- Boost self-serve while reducing both call-handling time and costs
- Consistently deliver an outstanding customer experience
Case Study
Discover how Lens Load Testing can help you proactively pinpoint and rectify performance problems to improve your contact center operations.
Lens Load Testing ensures smooth cutover to hybrid cloud/premise environment for industry-leading insurance company.
Are you ready to bring your customer experience into focus?
Fill out the form and let’s connect!
Lens 5.0 CX Assurance Testing Solutions
Learn more about our suite of CX technology testing and monitoring services.
CX Monitoring
Quickly identify and resolve customer experience problems for production voice and digital systems.
Virtual Agent Desktop Testing
Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.
Automated Web Chat Testing
Optimize your automated chat systems to support digital customer interactions without the need for a live agent.
Load Testing
Accurately assess performance of your contact center's infrastructure during peak load periods.
Functional Regression Testing
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Benchmark Testing
Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)