Case Studies

No matter your industry or operation size, TekVision's Lens platform of CX testing solutions is robust enough to handle even the largest of systems, while scaling to meet the needs of every customer—enabling cost and time savings while achieving your operational goals.

Review the case studies below to see how TekVision supports customer experience excellence through technical assurance.

· Transportation

Transportation Case Study

Regression Testing substantially reduces testing time for transportation organization: Discover how Lens Regression Testing can help you target and rectify problems to improve your contact center technology migrations and upgrades.

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· Insurance

Insurance Case Study

Lens Load Testing ensures smooth cutover to hybrid cloud/premise environment for industry-leading insurance company: Discover how Lens Load Testing can help you proactively pinpoint and rectify performance problems to improve your contact center operations.

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· Telecommunications

Telecommunications Case Study

CX Monitoring Improves IVR Performance for Renowned Telecommunications Company: Discover how Lens CX Monitoring can help you target and rectify problems and improve your contact center operations.

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Lens 5.0 CX Assurance Testing Solutions

Learn more about our suite of CX technology testing and monitoring services.

Lens Testing Suite Solutions
CX Monitoring for contact center technologies

CX Monitoring

Quickly identify and resolve customer experience problems for production voice and digital systems.

CX Monitoring for contact center technologies

Virtual Agent Desktop Testing

Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.

CX Monitoring for contact center technologies

Automated Web Chat Testing

Optimize your automated chat systems to support digital customer interactions without the need for a live agent.

Load TestingLoad Testing assures performance at peak loads for your CX migration and upgrade success

Load Testing

Accurately assess performance of your contact center's infrastructure during peak load periods.

Regression TestingRegression Testing reduces the time required for manual testing for CX software updates and infrastructure upgrades.

Functional Regression Testing

Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.

Health Checks provide a baseline performance snapshot vs your competitors

Benchmark Testing

Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)