About TekVision
Excellence in contact center technical assurance testing and monitoring since 1995.
Established in 1995, TekVision’s focus has long been centered on providing CX testing and monitoring services to help our clients meet their customer experience performance goals. Pulling from an extensive foundation of technical expertise and experience spanning over 25 years, we design and deliver scalable, high-value testing solutions for a broad range of North American organizations, across multiple industries including: telecommunications, finance, insurance, utility, transportation, retail and public sector.
Since each organization and contact center system is different, we aim to establish a strong bond with every client to fully understand their technical and operational requirements. Our commitment to excellence and customer satisfaction is reflective of your need to achieve a high quality customer experience through your voice and digital channels and we aim to provide the best solution to reach your goals and save you time, money and resources.
Lens 5.0 CX Assurance Testing Solutions
Learn more about our suite of CX technology testing and monitoring services.
CX Monitoring
Quickly identify and resolve customer experience problems for production voice and digital systems.
Virtual Agent Desktop Testing
Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.
Automated Web Chat Testing
Optimize your automated chat systems to support digital customer interactions without the need for a live agent.
Load Testing
Accurately assess performance of your contact center's infrastructure during peak load periods.
Functional Regression Testing
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Benchmark Testing
Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)