Lens 5.0

Introducing Lens 5.0

Our Improved CX Assurance Platform

Enhance CX across your entire business lifecycle with our latest technology assurance testing platform to deliver world class experiences.

New Features

What's new in Lens 5.0

The Latest Testing & Reporting Features

Improved Intuitive User Interface

Unified UI for Voice, Web & Chatbot

New Virtual Agent Testing

Extended IVR Language Support

Realtime Mean Opinion Scoring

Improved Scheduling & Alerts

Lens Benefits

Empower Outstanding CX

Capture the benefits of the new Lens 5.0

Boost Productivity & Efficiency While Lowering Costs

Flexible Resource Utilization

End-to-End Phone Channel Testing

Closely Emulate Language Accents

Accurate Voice Quality Assessments

Handles Complex Workforce Structures

Automated CX Assurance Testing that enables you to focus on what matters most—your customers.

Lens 5.0 is designed to deliver detailed, actionable insights into the health and performance of your contact center environment to quickly identify and resolve problem areas to achieve and maintain outstanding customer experience.

Lens 5.0 CX Assurance Testing Solutions

Learn more about our suite of CX technology testing and monitoring services.

Lens Testing Suite Solutions
CX Monitoring for contact center technologies

CX Monitoring

Quickly identify and resolve customer experience problems for production voice and digital systems.

CX Monitoring for contact center technologies

Virtual Agent Desktop Testing

Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.

CX Monitoring for contact center technologies

Automated Web Chat Testing

Optimize your automated chat systems to support digital customer interactions without the need for a live agent.

Load TestingLoad Testing assures performance at peak loads for your CX migration and upgrade success

Load Testing

Accurately assess performance of your contact center's infrastructure during peak load periods.

Regression TestingRegression Testing reduces the time required for manual testing for CX software updates and infrastructure upgrades.

Functional Regression Testing

Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.

Health Checks provide a baseline performance snapshot vs your competitors

Benchmark Testing

Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)

Testimonials

Features

Speed

Rapid implementation, testing, problem identification & resolution

Flexibility

Test any type of voice or chatbot system, any time, any location

Comprehensive

Thorough, consistent, proven, accurate testing

High Value

Affordable, competitively priced services

Operational Benefits

High quality CX supports more self-serve & reduced operational costs

Case Studies

See how Lens can improve your contact center's customer experience.

Transportation Case Study

Regression Testing substantially reduces testing time for transportation organization: Discover how Lens Regression Testing can help you target and rectify problems to improve your contact center technology migrations and upgrades.

Transportation

Insurance Case Study

Lens Load Testing ensures smooth cutover to hybrid cloud/premise environment for industry-leading insurance company: Discover how Lens Load Testing can help you proactively pinpoint and rectify performance problems to improve your contact center operations.

Insurance

Telecommunications Case Study

CX Monitoring Improves IVR Performance for Renowned Telecommunications Company: Discover how Lens CX Monitoring can help you target and rectify problems and improve your contact center operations.

Telecommunications

Are you ready to bring your customer experience into focus?

Fill out the form and let’s connect!