Regression Testing
Comprehensive customer experience testing for software and system updates
Ensure the timely success of major upgrades and updates with automated Regression Testing.
Does manual testing cause you to miss a lot of CX issues, put you behind schedule and increase costs, thereby causing negative effects to your bottom line? If so, Lens 5.0 Functional Regression Testing allows you to thoroughly test your systems and obtain clear-cut, actionable results no matter how large or small the change to your customer experience.
Functional Regression Testing identifies issues like:
- Invalid IVR prompts or call flows
- Call routing problems
- Incorrect language treatment
- Data dip problems
- Audio quality issues
High-value, time-saving Functional Regression Testing for production cutover success.
TekVision’s Functional Regression Testing solution uses our cloud-based Lens platform to validate hundreds or thousands of call paths within your IVR and NLU systems to ensure your system is delivering the requisite customer experience prior to software updates and infrastructure upgrades.
Discover the advantage of these key Lens Regression Testing solution features:
Quick Implementation
Our cloud-based Lens 5.0 solutions enable speedy implementation while requiring minimal customer time and effort.
High Value
TekVision's Lens 5.0 solutions offer high value at affordable, competitive prices.
Flexible Execution
Customizable to handle thousands of multilingual call flow scenarios.
Technology Compatible
Tests any cloud or premise-based IVR/NLU contact center platform and back-end system.
Speedy Results
Rapid problem identification and detailed, actionable test results enable your team to fix problems proactively and quickly.
Functional Regression Testing reduces the risks and time involved with updates and upgrades.
Delivering a consistent, high-quality customer experience requires keeping your systems and infrastructure as up-to-date as possible. The integrity of your system’s performance and interactions with software and technologies can be negatively affected by even the smallest update. Lens 5.0 Functional Regression Testing brings potential problems into focus so you can easily address them before production cutovers, ensuring successful, on-schedule rollouts.
- Streamline software update and upgrade activities
- Enable proactive problem resolution during sprints and before production cutovers
- Facilitate thorough accurate QA testing
- Accelerate timelines for testing and changes
- Increase change management effectiveness
- Improve software lifecycle management
Case Study
Discover how Lens Regression Testing can help you reduce the time and cost involved with verifying contact center technology upgrades and infrastructure improvements.
Regression Testing reduces testing time by over 90% for Transportation organization.
Are you ready to bring your customer experience into focus?
Fill out the form and let’s connect!
Lens 5.0 CX Assurance Testing Solutions
Learn more about our suite of CX technology testing and monitoring services.
CX Monitoring
Quickly identify and resolve customer experience problems for production voice and digital systems.
Virtual Agent Desktop Testing
Assure your on-prem, hybrid and remote agent systems and connections for optimal efficiency and performance.
Automated Web Chat Testing
Optimize your automated chat systems to support digital customer interactions without the need for a live agent.
Load Testing
Accurately assess performance of your contact center's infrastructure during peak load periods.
Functional Regression Testing
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Benchmark Testing
Deliver baseline assessment of your production system's customer experience. (Formerly Health Checks)