Lens allows you to focus on what matters most, your customers.
Lens is an automated CX testing platform designed to deliver actionable insights into the health and performance of your contact center environment. Lens helps you quickly identify and resolve problem areas to achieve and maintain an outstanding customer experience.
Our Lens Solutions
Comprehensive, scalable, high-value CX testing and monitoring to ensure your contact center systems are operating as expected.
Quickly identify and resolve customer experience problems for production voice and digital systems.
Thoroughly test IVR/NLU call flows and responses prior to software updates and cutovers.
Testimonials
Telecommunications Company
Vice President,
Payment Services Company
Vice President,
TekVision’s CX Monitoring Solution has enabled our company to improve the customer experience, reliability and availability of the contact center systems that support our clients in the Financial Services sector. TekVision’s proactive approach, proven expertise and flexibility were key factors in our decision to partner with them.
Financial Services Company
Director,
TekVision’s CX Monitoring Solution has identified a number of opportunities to improve the Customer Experience on our Integrated Voice Response systems. Lens provides us with peace of mind via 24×7 testing and real-time alerts to identify and resolve problems in a timely manner and minimize impacts to our customers.
Telecommunications Company
Senior Manager,
TekVision’s Regression Testing Solution has reduced our IVR testing time by more than 80% and significantly improved the customer experience and quality of the solutions that we deliver to our enterprise customers. TekVision’s flexibility and ‘customer first’ approach were key factors in our decision to select them.
Features
Speed
Rapid implementation, testing, problem identification & resolution
Flexibility
Test any type of voice or chatbot system, any time, any location
Comprehensive
Thorough, consistent, proven, accurate testing
High Value
Affordable, competitively priced services
Operational Benefits
High quality CX supports more self-serve & reduced operational costs